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Return and Refund


Return and refund

At the end of article L 121-20 of the consumer code modified by law n ° 2010-737 of July 1 , 2010-art.59, the customer has a period of 14 days to exercise his right of withdrawal. .

The exercise of this right is made by email to hello@alexandramenoni.fr .

Items must be returned in perfect condition, never worn, in their original packaging, accompanied by the return form sent by email.

to Alexandra Menoni 21 rue ses Logettes 14600 Honfleur

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Refunds for products will be made within one week of receipt of the products. Reimbursement will be made by credit to the means of payment chosen by the user.

Exchanges will be made within 72 hours (working) except in the event of a stock shortage.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment.